6rrr Frequently Asked Questions — Complete FAQ

Yes. Pix is the fastest available method: after you confirm the payment in your bank's app (Nubank, Itaú, Bradesco, Banco do Brasil or any other), the credit appears in your 6rrr account within under 30 seconds. The system runs 24 hours a day, 7 days a week, including weekends and national holidays. If the credit doesn't appear within 5 minutes of a confirmed Pix payment, contact us via live chat with your transaction receipt on hand.

6rrr accepts the following methods, all 100% Brazilian: Pix (instant, recommended), boleto bancário, credit card, debit card, PicPay, Mercado Pago and TED bank transfer (Nubank, Itaú, Bradesco, Banco do Brasil and other institutions). For withdrawals, the primary method is Pix to the key registered under your CPF. Visit the Deposits & Withdrawals for detailed limits and timeframes by method.

Pix withdrawals are processed in up to 10 minutes, 24 hours a day, every day — including late nights, Sundays and public holidays. Funds are sent to the Pix key linked to your CPF. The minimum withdrawal amount is R$ 30.00. Identity verification (KYC) must be completed before your first withdrawal is processed. If your withdrawal isn't processed within the expected timeframe, contact support via live chat.

No. As part of our anti-money laundering and fraud prevention policy, withdrawals are only processed to Pix keys registered under the same CPF of the 6rrr account holder. Withdrawal attempts to third-party keys are automatically blocked. Make sure you have a Pix key (CPF, email, phone or random key) registered under your CPF at any Brazilian bank before requesting your first withdrawal.

6rrr charges no fees on deposits or withdrawals via Pix, PicPay or Mercado Pago. There are also no platform fees for deposits via boleto or card. The only possible cost is a TED fee charged by your financial institution if you choose that method — but that is a bank charge, not a 6rrr charge. Check the Terms and Conditions for complete information on transaction policies.

Bank slips take up to 1 business day to be confirmed after payment — this is the standard processing time for the Brazilian banking system, not a delay on 6rrr's end. If the credit hasn't appeared in your account after 1 business day, contact support via live chat and provide the boleto number and proof of payment. The team will check the status with the payment processor and manually apply the credit if needed. To avoid the wait, use Pix — credits are instant and available 24/7.

No. As a security and fraud prevention measure, card deposits are only accepted when the card is registered under the same CPF of the 6rrr account holder. Deposits from third-party cards are automatically rejected. If you don't have a credit card, use Pix — it's the fastest method, with no limitations and available for any Brazilian bank account or digital wallet, including Nubank, Banco Inter, PicPay and Mercado Pago.

Rollover is the number of times the bonus amount must be wagered before it can be withdrawn. The 6rrr welcome bonus has a rollover of 30x the bonus amount, with a 30-day rollover period. Contribution rates by category: pre-game and live Sports Betting 100% (minimum odds 1.50); e-sports 80%; slots 60%; crash games 50%; Live Casino 15%. The fastest way to clear the rollover is by betting on Brasileirão Série A or Copa do Brasil. Bonuses with an incomplete rollover after 30 days are cancelled with no impact on your real deposited balance.

After your first deposit is confirmed, the bonus appears in under 1 minute in the "Wallet" section of your account, listed separately as "bonus balance". If it doesn't show up within 5 minutes, reach out via live chat — the team will verify and manually credit it if needed, though this rarely happens. You can also track your rollover progress directly in the "Promotions" section of your account, which shows how much has already been wagered and how much is left before the bonus is released for withdrawal.

The welcome bonus is exclusively for new users making their first deposit on a CPF that has never had an active 6rrr account. If your CPF was previously registered — even if that account was closed — the bonus is not available again. For existing users, other promotions are available: weekly cashback, special odds on Brasileirão matches and limited-time offers that appear in the "Promotions" section of your account after logging in.

The weekly cashback is calculated on net losses of the week (total lost minus total won) and credited every Monday for Pro Plan users. The cashback percentage varies according to the plan and weekly betting volume. The cashback rollover is just 5x, with Sports Betting contributing 100% — intentionally low so there's no incentive to lose more just to earn more cashback. Check the Terms and Conditions for the full cashback percentages and eligibility criteria.

Yes. If you don't want to complete the rollover, you can cancel the active bonus in your account settings under Promotions → Cancel bonus. When cancelled, the bonus balance is removed from your account but your real deposited balance remains intact and available for withdrawal as normal. Some players prefer to cancel the bonus to have full flexibility over their balance without rollover restrictions — it's a valid choice and has no other impact on your account.

Live betting lets you place wagers on games that are are happening right now, with odds that update in real time based on the score, stats and match minute. For example, you can bet on Flamengo to win a Brasileirão match already in progress, at odds different from the pre-match lines. To bet live, go to the "Live" section in the main menu, select the match, choose your market (result, next goal, handicap, etc.) and confirm your bet. Odds may change between selection and confirmation — the platform displays the updated value before you confirm.

A combo bet (or accumulator) lets you combine two or more selections in a single bet. The odds for each selection are multiplied together, resulting in a much higher potential return than single bets. The downside is that every selection must win for the bet to pay out — one wrong pick and the entire bet is lost. For example: Flamengo to win (odds 1.80) combined with Corinthians to win (odds 2.10) gives combined odds of 3.78. To build an accumulator, add your selections to the bet slip and the platform will automatically calculate the total odds and potential return.

Bets may be cancelled in situations such as: event cancellation or postponement by the organizer; an obvious odds error published before it could be corrected (odds clearly out of market range); market closure due to data provider technical issues; or suspected event irregularity (result manipulation investigation). In all these cases, the full staked amount is returned to the account balance. If you believe your bet was cancelled without adequate justification, contact support via live chat with the bet number — the team will explain the specific reason for the cancellation.

Yes, with no restrictions. 6rrr was built for works perfectly on mobile — Android or iPhone — through your browser, no app download required. You can follow live odds for Brasileirão Série A, Copa do Brasil, Libertadores and other competitions, build parlays, track open bets and request Pix withdrawals, all from your phone. The mobile interface is optimized for small screens with fast load times, which is especially useful for live betting during matches.

The minimum bet amount at 6rrr is R$ 2.00 for single bets. For combination bets, the minimum is also R$ 2.00 on the total bet amount. The maximum bet varies by market, event, and sport — Brasileirão football markets typically have higher limits than less popular sports. Maximum limits are shown on the bet confirmation screen before you confirm your submission.

Yes. All slots available on 6rrr are provided by certified providers — companies whose random number generators (RNGs) are audited by independent laboratories. The RTP (return to player) for each slot is displayed on the game screen before you start playing. 6rrr does not alter the results of any provider's games — the declared RTP is what the game statistically pays out over time.

Yes, bonus balance can be used at the Live Casino — but with reduced contribution of 15% toward the welcome bonus rollover. This means every R$ 100.00 wagered on Live Casino counts as R$ 15.00 of completed rollover. To clear the rollover faster, sports bets contribute 100%. If you'd rather focus on Live Casino, you can cancel the bonus in your settings — your real balance remains available without any restrictions.

Crash games are games where a multiplier starts at 1x and climbs progressively — you need to cash out before the multiplier "crashes". If you cash out before the crash, your profit is the bet amount multiplied by the multiplier at the time of withdrawal. If the multiplier crashes before you cash out, you lose the bet. The most popular crash games in Brazil are available on 6rrr and accessible with your main account balance. Results are determined by certified RNG and the multiplier curve is unpredictable each round.

Yes, it's a scam. 6rrr will never ask for your password via email, chat, WhatsApp or any other channel. Support agents verify your identity through other means — partial CPF, date of birth, recent transactions. If you received a suspicious email with a link to a site other than 6rrr.click, do not click it, do not enter your details, and forward the email to contato@6rrr.click so we can investigate. Always check the address in your browser's address bar before entering any login information.

Contact support via live chat immediately — let them know you suspect unauthorized access. The team has emergency blocking tools that take effect immediately. Then reset your password using the "Forgot my password" option — this automatically invalidates all active sessions on any device. If your email has also been compromised, recover access to your email first and then contact 6rrr support with your CPF and date of birth. Enable 2FA as soon as you regain access to prevent this from happening again.

Yes. All communication between your device and 6rrr's servers is encrypted with 256-bit SSL. Passwords are stored with irreversible hashing — not even the technical team has access to actual passwords. 6rrr fully complies with the General Data Protection Law (LGPD — Law No. 13,709/2018): your data is collected solely for the purposes described in the Privacy Policy, are not sold to third parties, and you have the right to request access, correction or deletion of your data at any time by emailing contato@6rrr.click.

Temporary self-exclusion can be activated directly in the Settings → Responsible Gambling → Temporary self-exclusion. You choose the duration: 1 week, 1 month, 3 months or 6 months. The exclusion takes effect immediately — login is blocked, all marketing communications are paused, and no promotional emails are sent during the period. Your balance is held securely and available for withdrawal once the exclusion ends. The period cannot be shortened — if you chose 3 months, your account only reopens after a full 3 months.

The first step is enable self-exclusion in your account settings to immediately suspend access to the platform. If you need support, reach out via live chat — our team is available 24/7 in Portuguese, without judgment, and can help you activate protection tools and point you toward specialized problem gambling resources available in Brazil. There's no situation our team will find awkward — we're here to help. Visit the Responsible Gambling for a self-assessment and more information.

No. Once self-exclusion — temporary or permanent — is activated, all marketing communications are stopped immediately: promotional emails, special odds notifications, live event alerts, SMS — all of it is paused. The only communications that continue are essential ones: confirmation of the self-exclusion itself and any legally required notices. 6rrr does not send "we miss you" emails or promotions to try to bring you back during your exclusion period.